Senior Associate (m/f/d) Equity Index Client Operations
Toronto
Full-time
Permanent employee
Company Description
Since its foundation in 2007, Solactive AG has evolved into one of the world’s most important and fastest-growing index providers. From our headquarters in Frankfurt, we power global investment products across ETFs, structured products, and mandates. Our reputation is built on innovation, speed, flexibility, and strong partnerships.
Job Overview
We’re looking for an analytically minded professional with experience in index management, ETFs, or capital markets and a passion for investing, communication, and data-driven analysis. Join our fast-paced international team to deliver innovative investment solutions, collaborate with clients, and shape the future of index investing, with opportunities at Senior Associate or VP level based on experience.
Your Tasks
- Take ownership of client-facing index operations, ensuring timely and accurate delivery of index data, files, and methodology information.
- Act as a key contact and trusted partner for an international client base, including leading investment banks, asset managers, hedge funds, and trading desks, translating complex thematic and benchmark concepts into clear, actionable insights.
- Handle client inquiries on index composition, calculations, and treatment logic with clarity, confidence, and a strong service mindset.
- Translate complex index methodologies and corporate action treatments into structured, transparent explanations for clients and internal stakeholders.
- Coordinate and communicate index changes, rebalances, and exceptional events across internal teams and external partners.
- Monitor daily index production with a focus on output quality, consistency, and client impact.
- Collaborate closely with data engineers, business analysts, and developers throughout the software development lifecycle to enhance index platforms and client deliverables.
- Drive process improvements with a focus on automation, scalability, and consistent high-quality outputs, leveraging modern tools and AI-supported workflows where appropriate.
- Support strategic client relationships by anticipating needs and proactively addressing potential issues.
Your Profile
- Degree in Finance, Economics, Mathematics, or a related field.
- 4+ years of experience in index operations, financial data, asset management, or a comparable client-facing role.
- Experience managing and fostering client relationships in Canada and across a global client base.
- Strong understanding of index methodologies and corporate action impacts on indices.
- Excellent communication and client relationship skills, with the ability to clearly explain investment concepts to both technical and non-technical audiences.
- Innovative, analytical thinker with a hands-on approach to problem-solving and high attention to detail.
- Strong sense of ownership, reliability, and accountability for deliverables in a time-sensitive environment.
- Team-oriented with a collaborative mindset and intercultural competence, comfortable working across global teams.
- Interest in data, technology, and process automation; advanced Excel skills required, familiarity with automation tools or AI-supported workflows is a plus (no coding required).
- Fluent in English (written and spoken); additional languages are an advantage.
Our Offer
- Global Team: Join our highly motivated international team with colleagues from around 50 different nationalities.
- FinTech Excellence: Delve into the inner workings of a thriving FinTech company.
- Connect with Colleagues: Be prepared for a unique opportunity to travel to Solactive's other global offices in Europe and North America, where you can meet and collaborate with your fellow professionals.
- Modern Culture: Enjoy our modern, flat hierarchy, and startup-like culture.
- Special Benefits: Healthcare coverage, modern office space, free beverages, fruits, and more.
- Community & Networking: Engage in our various networking and social events.
- Flexibility: Embrace a flexible work culture with the freedom to choose your working hours, including a hybrid work model, all within a diverse and dynamic environment.
Your Application
Interested? Don’t miss your chance and apply directly online by filling in the application form on our website. This role is for an existing vacancy. Please ensure you also upload your CV; a cover letter is optional. We look forward to receiving your application.
For further information, please visit: www.solactive.com/career/.
Please note: no artificial intelligence (AI) is used in the screening, assessment, or selection of candidates for this position.
For further information, please visit: www.solactive.com/career/.
Please note: no artificial intelligence (AI) is used in the screening, assessment, or selection of candidates for this position.
About us
Solactive AG is a FinTech company operating globally and growing at a fast pace, headquartered in Frankfurt. Since 2007, we develop tailor-made and multi-asset class index solutions for ETFs and other index-linked investment products for the leading global investment banks and asset managers as our clients. Flexibility, efficiency and providing the highest quality are at the heart and soul of our business philosophy. We are now hiring!