Application Support Specialist (m/f/d) – Early Shift

Festanstellung, Vollzeit · Hong Kong

Company Description

Since its foundation in 2007, Solactive AG has evolved into one of the world’s most important and fastest-growing index providers. From our headquarters in Frankfurt, we power global investment products across ETFs, structured products, and mandates. Our reputation is built on innovation, speed, flexibility, and strong partnerships.

Job Overview

Do you like the satisfying feeling of solving a complex problem? Are you looking for the thrill of working under pressure? Do you want to have a concrete positive impact in one of the cutting-edge applications in the modern FinTech sphere? Then this job is made for you!

Your Tasks

Maintaining our proprietary, high-performance index platform
Being the first contact person for our business users in Hong Kong, Frankfurt, and Toronto in questions related to data and data quality, as well as the underlying applications
Close cooperation with our clients, business teams and our IT teams
Analyzing and solving customers (internal client) problems or proposing solutions to the responsible department
Gathering and analyzing data to evaluate business transactions and processes
Supporting and conducting tests of platform changes
Monitoring of running services and analyzing logs for our different servers
Continuously identifying and implementing optimization opportunities within our processes

Your Profile

Minimum of 3 years’ experience in technical/application support, with a solid understanding of customer service practices and procedures
Experience with API requests/responses and relational databases, especially SQL
Strong knowledge of Linux
Experience with monitoring tools and job scheduling
Good understanding of ITIL concepts, including Incident Management, Change Management, and Release Management
Ability to provide daily support for the production environment, take ownership of issues, and resolve problems promptly to minimize disruption to clients
Interest in financial market data
Ability to work independently and remain effective under pressure
Highly structured, motivated team player with intercultural competence and excellent communication skills in English (both verbal and written)
Ability to fully document solutions and procedures
Proactive, adaptable, and self-managing, with a proven ability to lead project initiatives
Background in data analysis or finance is a plus
Ability to work early from the office daily

Our Offer

Join our highly motivated international team with colleagues from around 50 different nationalities
Delve into the inner workings of a thriving FinTech company
Enjoy our modern, flat hierarchy, and startup-like culture
Take over responsibility from day one and build relationships in- and outside the company
Modern office space in the heart of Hong Kong’s financial district, employee lounge, free beverages, fruits, and more
Engage in our various networking and social events
Grow both personally and professionally through our diverse trainings
Embrace a flexible work culture with a hybrid work model, within a diverse and dynamic environment

Your Application

Interested? Don’t miss your chance and directly apply online by clicking the “Apply now” button on our website and filling in the application form. Please make sure to also upload your CV, cover letter and relevant references. Your contact person is Timothy Donovan +49 (0) 69 719 160 261. We are looking forward to hearing from you!

Auf diese Stelle bewerben

About us

Solactive AG is a FinTech company operating globally and growing at a fast pace, headquartered in Frankfurt. Since 2007, we develop tailor-made and multi-asset class index solutions for ETFs and other index-linked investment products for the leading global investment banks and asset managers as our clients. Flexibility, efficiency and providing the highest quality are at the heart and soul of our business philosophy. We are now hiring!

Auf diese Stelle bewerben

Interessiert? Verpassen Sie nicht Ihre Chance und bewerben Sie sich direkt online, indem Sie auf den "Jetzt bewerben" -Button auf unserer Website klicken und das Bewerbungsformular ausfüllen. Stellen Sie bitte sicher, auch Ihren Lebenslauf hochzuladen; ein Anschreiben ist nicht zwingend erforderlich. Ihr Ansprechpartner ist Roopali Sahoo (careers@solactive.com). Wir freuen uns darauf, von Ihnen zu hören!

Für weitere Informationen besuchen Sie bitte: www.solactive.com/career/